Customer Experience

The Jaffa Tel Aviv Israel - The Luxury Hotel & Resort Collection - Performance Solutions 14

Pre-opening Team of The Jaffa in Tel Aviv is Thinking Reverse!

In preparation of opening ‘The Jaffa’, a Luxury Collection Hotel in Tel Aviv, the entire team started a journey to become the best hotel in Israel. A big theme is to Think Reverse in...
Customer Experience Piramid - Reverse by Andre Wiringa

Customer Satisfaction ≠ Customer Loyalty

Meeting expectations will create satisfied customers, which is important. Yet ‘good’ and ‘satisfaction’ are simply not enough anymore. The model below illustrates that you need to go beyond operational excellence, and delight your customers...